Help Center – Everything You Need to Know Before Your Visit

Any Questions?
Maybe You’ll Find Your Answer Here!

Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

Frequently Asked Questions About Vancouver Art Gallery

What is the Vancouver Art Gallery?

The Vancouver Art Gallery is a major art museum located in downtown Vancouver, British Columbia, showcasing a diverse collection of historical and contemporary artworks.

Where is the Vancouver Art Gallery located?

It is situated at 750 Hornby Street, adjacent to Robson Square in the heart of downtown Vancouver.

What are the Vancouver Art Gallery’s opening hours?

The Gallery is open Monday, Wednesday, Thursday, Saturday, and Sunday from 10 AM to 5 PM, and on Friday from 10 AM to 8 PM; it is closed on Tuesdays.

Is the Vancouver Art Gallery building historically significant?

Yes, the building was originally Vancouver’s provincial courthouse, a National Historic Site, repurposed as an art museum in 1983.

What types of exhibitions are featured at the Vancouver Art Gallery?

The Gallery hosts seasonal, touring, and special exhibitions including Indigenous art, contemporary Asian art, and major Canadian artists like Emily Carr.

Is the Vancouver Art Gallery accessible via public transit?

Yes, it is centrally located downtown and easily reachable by various public transit options.

Can I purchase tickets online for the Vancouver Art Gallery?

Yes, tickets can be reserved online to save time and avoid queuing.

Is there a gift shop at the Vancouver Art Gallery?

Yes, the Gallery Store offers art-related merchandise and souvenirs.

Does the Vancouver Art Gallery have a café onsite?

Yes, the 1931 Gallery Bistro serves refreshments and meals to visitors.

Is photography allowed inside the Vancouver Art Gallery?

Photography policies may vary by exhibition; it is best to check on arrival or with staff.

Is there a connection between the Vancouver Art Gallery and local Indigenous communities?

Yes, the Gallery acknowledges its presence on the unceded territories of the Musqueam, Squamish, and Tsleil-Waututh Nations and features Indigenous artworks.

Can groups arrange special visits to the Vancouver Art Gallery?

Yes, group visits can be arranged to accommodate educational or private tours.